FAQ Questions

The below information may be subject to change. Please contact us directly at office@thesteamproject.ca if you have questions.

FAQ Questions

The below information may be subject to change. Please contact us directly at office@thesteamproject.ca if you have questions.

Common Questions

Will my child enjoy this program?

Our programs allow kids to explore a wide range of interests and become comfortable with expressing their creative thinking. Unlike traditional teaching methods, we put fun and engaging experiences with a focus on real-life connections at the heart of our programs.

My child is new to STEM, will the program be too hard for them?

Our programs are designed to enhance kids’ creativity through hands-on learning while adapting lessons so they are age-appropriate. No prior experience with tools is necessary.

In the first class of every session, students start with an orientation on how to use and handle tools/ equipment safely. We ensure our staff are also equipped with proper training. There is also signage placed around the space reminding students of safety precautions.

What is the staff to camper ratio?

For our summer camps, there is a 1 to 4 staff-to-camper ratio
For our in-person Makerpace programs, there is a 1 to 5 staff-to-student ratio.

What is the cancellation policy?

Our cancellation policies vary depending on the different types of programs we offer. Please use the above tabs to navigate to the cancellation policy for the program you are looking for.

What are your policies regarding COVID-19?

The STEAM Project will be following the latest guidelines and public health measures provided by the government as they become available.
● Small group cohort sizes
● Hand sanitizer stations placed at every entrance
● At summer camp, we have nursing and wellness staff on-site to provide medical attention, as needed

COVID-19 Vaccination Policy
With the Provincial government announcing that COVID-19 vaccines will not be mandatory for children to attend school, it is not a requirement for campers to be vaccinated to attend camp. We will update our families if anything changes.

Masking Policy
Families and staff will make individual decisions on whether to wear masks when they are at camp.

Will my child need to be vaccinated in order to attend programs?

With the Provincial government announcing that COVID-19 vaccines will not be mandatory for children to attend school, we will not require our students/campers to be vaccinated. We will update our families if anything changes.

Do you offer sibling discounts?

We offer sibling discounts for summer camp registrations.

However, sibling discounts are not offered for our in-person courses and school break camps.

Do you still offer virtual programs?

We currently are not offering our weekly virtual courses.

Virtual programs are still available Canada-Wide through programs at schools. Please contact us at office@thesteamproject.ca or visit our School Programs page to learn more.

Summer Camps

Do you offer extended care before or after camp hours?

Yes. You have the option to add before and aftercare for an additional cost when you register on CampBrain.

Do you offer meal plans or should we pack a lunch?

We partner with Kid’s Kitchen to offer meal plans to make lunchtime easy. Meal plan options will be available as an add-on (for an additional cost) on CampBrain in early 2023.

If you decide not to add a meal plan, you should pack a nut-free lunch for your child. This includes:
– Lunch meal
– Two snacks
– Refillable water bottle

Can I add or make changes to my registration after I have already registered?

  • Changing or adding session dates: Sessions may be moved within Summer 2022 at no extra cost as long as there is space available. Extending your child(ren)’s number of weeks at camp (example: extending from 2 to 4 weeks) will be subject to availability and will incur the fees that are in effect at the time of change. 
  • Shortening sessions: Shortening your child(ren)’s enrolment dates (example: shortening your sessions from 3 sessions to 2 sessions) after payment has been made in full will result in a credit for the unattended sessions that can be used for the following camp season. Credits do NOT apply to full cancellations.
  • Adding meal plans: Kid’s Kitchen meal plans can be added up to a week before the camp session begins.
  • Adding before and after care: Services can be added up to a week before the camp session begins.

Do the facilities have air conditioning?

Yes! Each of our camp locations have air-conditioning in the indoor areas.

Can I enroll all of my children in the same location?

Each of our locations offers programs for students completing specific grades:
Richland Academy (JK-Grade 2)
Richmond Hill Curling Club (Grade 3 to Grade 9)
Fletcher’s Fields (Grade 1 to Grade 8)

Please contact us if you have any questions.

Will my children be indoors all day?

Not at all! What makes our camp unique is the balance between indoor and outdoor activities. Campers will be provided opportunities to participate in outdoor physical activity and games, in addition to regularly scheduled indoor programming.

How are the age groups at camp split up?

Campers will be split up into “cabins” of 8-12 campers that are in the same age group:
FreshKids – JK & SK
Sprockets – Grade 1 & 2
Sophomores – Grade 3 & 4
Juniors – Grade 5 & 6
Seniors – Grade 7 & 8

What is the staff to camper ratio?

There is a 1 to 4 staff to camper ratio at our summer camps. There are typically 8-12 campers per cabin.

Who are the counsellors?

Counsellors are selected based on their dedication to working with children and their skills with technology, arts, and science. They are at least 16 years of age, and several directors and teachers are always on site. All our staff have CPR/First Aid training and have all passed a police background check.

What kinds of physical activity will kids do?

We encourage our campers to participate in the various team sports at camp, like road hockey, soccer, and volleyball. We also have individual as well as more leisurely activities that campers can participate in, like catch, frisbee, and a number of other activities that will get them moving!

What is your cancellation policy?

The Summer Camp 2023 cancellation policy is currently still being updated. Below is our cancellation policy for last year.

In-Person Summer Camp 2022 Cancellation Policies
Full Refund No Refund Credit
Cancellation until April 1, 2022 Deposit & summer camp fees REFUNDABLE ($50 service charge will apply)
Cancellation after April 1, 2022 Camp fees are NON REFUNDABLE
After April 1, 2022 (Government shut down due to COVID-19) Camp fees REFUNDABLE for unused days/sessions if government does not allow camps to open OR camps shut down mid-season due to COVID-19
Canceling sessions from a multiple session registration (must have attended at least one session) Credit for the unattended sessions that can be used for the following camp season
Days missed for any reason other than a positive case of COVID-19 Camp fees for missed sessions are NON REFUNDABLE
Days missed due to a positive case of COVID-19 Credit for the unattended sessions that can be used for the following camp season

a) Your deposit and any summer camp fees are refundable if we cannot confirm your application.

b) Up until April 1, 2022, your deposit and summer camp fees are refundable. 

c) After April 1, 2022, camp fees ARE NOT refundable. However, an exception will be made, and camp fees will be refunded in full, if the government does not allow camps to open OR shuts camps down mid-season due to COVID-19.

d) Sessions may be moved within Summer 2022 at no extra cost as long as there is space available. Extending your child(ren)’s number of weeks at camp (example: extending from 2 to 4 weeks) will be subject to availability and will incur the fees that are in effect at the time of change. 

e) Shortening your child(ren)’s enrolment dates (example: shortening your sessions from 3 sessions to 2 sessions) after payment has been made in full will result in a credit for the unattended sessions that can be used for the following camp season. Credits do NOT apply to full cancellations.

f) Our fees are for a personal reservation for a specific period and not a day by day fee. We therefore will not refund fees for days missed for any reason, other than for a positive case of COVID-19 as stated above in item (a). Days missed cannot be made up. 

g) Once your child(ren)’s camp has begun as per their enrolment, camp fees are NOT REFUNDABLE.

h) Refund requests are made in writing or by e-mail to the Camp Director(s).

i) All refunds will be issued after September 1, 2022 within 30 days.

Do you run any special events at camp?

For our summer camps, we have weekly spirit days where campers and staff all dress up to show their spirit!

Another special activity at camp are water days, where campers get to play outdoors will participate in water play. On those days, please ensure your camper comes prepared with a swimsuit, towel, shoes that can get wet, and a change of clothes.

Parents will be notified of the spirit days and water days by email during the camp season.

At the end of each session, every site hosts a closing ceremony, where staff and campers come together to celebrate their accomplishments and view a session-end slideshow that highlights the memories made from that session. Depending on the camp location, parents may or may not be invited to the closing ceremonies. However, all of the session-end videos will be available to watch on Youtube.

In-Person Courses

What is the Makerspace?

Our Makerspace provides youth with opportunities to learn, tinker and create projects! We provide them with access to tools and technology such as 3D printers, laser cutters, sewing machines, and more through our classes and workshops.

Can I come for a tour of the Makerspace?

Yes, tours are available by appointment only. Please give us a call at (289) 819-0178 or send us an email at office@thesteamproject.ca to schedule a time to visit our Makerspace.

Do you offer a trial class?

We offer trial classes for new families who are curious about our programs. Please contact us at office@thesteamproject.ca for more details.

How many kids are in a class?

For our in-class programs, we typically have a maximum of 10 students in one class.

What is the instructor to student ratio?

We maintain a 1:5 instructor to student ratio to ensure students receive adequate supervision and ample one on one time with instructors.

Can I join partway through a semester?

For INVENTOR series courses, students are able to join partway through the season, as there will be new skills and projects featured throughout the course. Partial enrollments will have pro-rated course fees.

For most other courses, students will not be able to join partway through a season due to the progression of the skills learned. We recommend joining our mailing list to be kept up to date on when our new season begins. If you have questions or clarification, please feel free to contact us directly at office@thesteamproject.ca

What is your cancellation policy?

In-person Classes Cancellation Policies
Full Refund Non-Refundable
Cancellation due to low enrolment X
Cancellation two weeks before the first day of class X
Cancellation with less than two weeks notice *see below X
No shows or missed classes X

*First-time families are eligible for a trial class, which extends their full refund period up until the start of the second class.

Virtual Courses

Do you offer free shipping?

Yes, we offer Canada-wide free shipping for our virtual kit materials.

Do kits come with everything we need?

Yes! Our kits come with everything you’ll need for your child to complete the project and all the lessons.

Do your classes have live instruction?

Yes, all of our classes are offered with live instruction.

Do you offer free trials?

We do our best to make sure you are satisfied with your experience with us. If your child does not enjoy the first class, please notify us of your intent to cancel before the start of the second class. We will provide you with a return shipping label, and once we receive your returned kit, we will issue a refund to your original method of payment.

How many kids are in a class?

For our virtual programs, we keep class sizes of 8-10 students

What is the instructor-to-student ratio?

We maintain a 1:5 instructor to student ratio in our virtual programs to ensure students receive ample one on one time with instructors.

What is your cancellation policy?

Virtual Programs/Courses/Camps Cancellation Policies
Full Refund Credit
Cancellation due to low enrollment X
Cancellation 3 weeks before program start date X
Cancellation within 3 weeks of program start date X

Special Events

What activities do you offer for adults?

We welcome people of all age groups to continue learning and creating with us. Our current opportunities include corporate events and adult workshops. Follow us on social media and sign up for our newsletter to stay updated with the latest events!

Employment & Volunteering

How can I apply to work at The STEAM Project?

Please visit our work with us page to learn about current job opportunities available at The STEAM Project.

Can I do my volunteer hours at The STEAM Project?

We are happy to provide volunteer hours to any of our student volunteers. However, since The STEAM Project is not a non-profit organization, schools may not accept the volunteer hours you complete with us. We would recommend checking with your school administration beforehand.

To read more about what volunteers do at The STEAM Project, please check out our volunteer page.

Online Store

What is the return policy for store items?

We accept returns on physical store orders if the items are unused and not damaged. Returns must be made within 30 days of purchase for a full refund. All return shipping costs are the responsibility of the customer.

Returns will be accepted here:

The STEAM Project
ATTN: RETURNS
561 Edward Avenue (Unit 1)
Richmond Hill, ON L4C 9W
Canada

Return packages must include:

  • Return details: order number, account name, reason for return
  • Items in original packaging and in original condition

Returns are not accepted for digital downloads and files.

How do I access my digital download files?

Digital download files are immediately available after purchase on the order confirmation screen.
The download files can also be accessed from your “My Account” portal, as well as through the confirmation email.

If you need additional assistance locating your digital download file, please contact us at office@thesteamproject.ca

Speak with a STEAM and Robotics Program Advisor

Still, have questions about our STEAM programs? Fill out this form and a Program Advisor will reach out at a time convenient for you.

Want to speak to a Chinese-language program advisor instead? Contact us on WeChat here: