The STEAM Project

Summer Camp 2026 Cancellation Policy

We hire staff, secure rentals, and purchase materials months before camp begins, and as the start of camp approaches, it becomes more difficult to adjust for cancellations. Incremental fees account for the increasing impact of late cancellations on our ability to manage costs and deliver quality programs.

Cancellation request received in writing	Outcome
On or before January 15, 2027	No cancellation fee. Full refund of the net program fees paid, excluding payment-processing fees (e.g. credit card fees)
January 16 – Mar 31, 2027	Refund of the net program fees paid, less $100 per child per cancellation request.
April 1 – May 31, 2027	Refund of the net program fees paid, less $250 per cancelled session ($125 for single week sessions)
June 1 until the cancelled session begins	No cash refund; A household account credit will be issued for the net amount paid, less $250 per cancelled session ($125 for single week sessions)
On or after the start of the cancelled session	No cash refund or credit for that session

Meal Plans: Refundable at least seven (14) days prior to the start of the session. Extended Care: Refundable at least fourteen (14) days prior to the start of the session. Additional Summer Program Policies: Adding Sessions: Additional sessions may be added at any time, space permitting, at the fee in effect at the time the additional session(s) are registered. Families eligible for an extended pricing benefit under a specific registration offer may add sessions at their original pricing tier during the period specified in that offer. Changing Sessions: Sessions may be changed before their start date, subject to availability, eligibility, and operational approval. A replacement session of approximately the same duration will use the pricing tier of the original registration, and the $250 cancellation fee will not apply. If the replacement costs more, the family must pay the difference. If it costs less, the difference will be refunded for changes requested before June 1 or issued as a household account credit for changes requested on or after June 1. Changes that reduce the number of program weeks or substantially reduce the program duration are governed by the “Changes to a Shorter Session” provision. Changes to a Shorter Session: If a family changes from a two-week registration to a one-weekregistration, the replacement will be priced at its published standalone one-week price using the pricing tier of the original registration. Any remaining amount will be refunded or credited according to the cancellation schedule in effect when the change is requested, including any applicable cancellation fee and discount adjustment. Effect of Cancellation on Pricing and Discounts: Remaining registrations will retain the original time-based pricing tier. Multi-session, sibling, and other quantity-based discounts will be recalculated based on the registrations remaining after the cancellation. Any resulting discount adjustment will be deducted from the refund or credit before it is issued. Summer Credits: Credits issued under the cancellation policy must be used by a member of the household toward the following summer’s eligible programs, have no cash value, cannot be transferred outside the household, and will not be extended or reissued. Any unused balance after the expiry date is forfeited, except where otherwise required by law. New Camper Experience Assurance: Eligible first-time summer campers may qualify for enhanced cancellation terms under The STEAM Project’s No-Risk Registration and Experience Assurance Policy. Where that assurance applies, its terms take precedence over the regular Summer Cancellation Guide. Support and Accommodation: Families must provide sufficient information about functional, behavioural, medical, accessibility, and other support needs that may affect safe and successful participation. Accommodation requests and support needs will be assessed under The STEAM Project’s Participant Support and Accommodation Policy. A voluntary withdrawal remains subject to this Cancellation Policy. If The STEAM Project cancels an unstarted registration after determining that it cannot safely provide the program with appropriate accommodation, the affected program fee will normally be refunded.