Common Questions

Will my child enjoy this program?

Our programs allow kids to explore a wide range of interests and become comfortable with expressing their creative thinking. Unlike traditional teaching methods, we put fun and engaging experiences with a focus on real-life connections at the heart of our programs.

My child is new to STEM, will the program be too hard for them?

Our programs are designed to enhance kids’ creativity through hands-on learning while adapting lessons so they are age-appropriate. No prior experience with tools is necessary.

In the first class of every session, students start with an orientation on how to use and handle tools/ equipment safely. We ensure our staff are also equipped with proper training. There is also signage placed around the space reminding students of safety precautions.

What is the staff to camper ratio?

For our in-person summer camps and programs, there is a 1 to 3 staff to camper ratio (this includes counselors and directors).

For our virtual programs, there is a 1 to 5 instructor to camper ratio.

What is the cancellation policy?

Our cancellation policies vary depending on the different types of programs we offer. Please use the above tabs to navigate to the cancellation policy for the program you are looking for.

What are your policies regarding COVID-19?

With direction from the Ontario Ministry of Health, The STEAM Project will be taking additional measures to comply with the most updated regulations which include, but are not limited to the following:

  • No more than 8 students in a group
  • All guests in our building must wear masks
  • Daily health screening of guests (including temperature check)
  • Hand sanitizer stations will be placed at every entrance
  • Students who exhibit symptoms will not be allowed to attend
  • Any common use supplies and tools will be disinfected before and after usage
  • Frequent touch areas (door handles, tables, chairs, etc.) will be disinfected between activity periods
  • Parents will not be allowed to wait indoors for the children
  • At summer camp we have nursing and wellness staff on-site to provide medical attention, if necessary

Rest assured, we will be following the latest guidelines and public health measures provided by the government as they become available.

Will my child need to be vaccinated in order to attend programs?

It is not a requirement for our students/campers to be vaccinated, although all our staff will be fully vaccinated. With the Provincial government announcing that COVID-19 vaccines will not be mandatory for children to attend school, it is unlikely that public health guidelines will require our students/campers to be vaccinated. We will update our families if anything changes.

Summer Camps

Do you offer before and aftercare?

Yes. You have the option to add before and aftercare for an additional cost when you register on camp brain.

Do you offer meal plans?

Yes. We have partnered with Kid’s Kitchen to make lunchtime easy. You have the option to select a meal plan for an additional cost when you register on camp brain.

Can I add or make changes to my registration after I have already registered?

  • Changing or adding session dates: Sessions may be moved within Summer 2022 at no extra cost as long as there is space available. Extending your child(ren)’s number of weeks at camp (example: extending from 2 to 4 weeks) will be subject to availability and will incur the fees that are in effect at the time of change. 
  • Shortening sessions: Shortening your child(ren)’s enrolment dates (example: shortening your sessions from 3 sessions to 2 sessions) after payment has been made in full will result in a credit for the unattended sessions that can be used for the following camp season. Credits do NOT apply to full cancellations.
  • Adding meal plans: Kid’s Kitchen meal plans can be added up to a week before the camp session begins.
  • Adding before and after care: Services can be added up to a week before the camp session begins.

Do the facilities have air conditioning?

Yes! The Richmond Hill Curling Club and Richland Academy both have ample space, and enough air conditioning to keep campers cool throughout the blistering heat of summer!

Do I need to bring my own lunch?

If you decide not to add a meal plan, we advise you to pack a lunch.

Can I enrol all my children at the same location even if they are in different age groups?

We may be able to make arrangements. Please contact us directly.

Will my children be indoors all day?

Not at all! What makes our camp unique is the balance between indoor and outdoor activities. Campers get the chance to participate in challenges and activities outside, get some physical activities, and enjoy the fresh air!

Will my child be grouped with the older kids?

We organize kids into “cabins” of 8 with kids of the same age group.

What is the staff to camper ratio?

There is a 1 to 3 staff to camper ratio at camp (this includes counsellors and directors).
There are typically 8-10 campers per cabin.

Who are the counsellors?

Counsellors are selected based on their dedication to working with children and their skills with technology, arts, and science. They are at least 16 years of age, and several directors and teachers are always on site. All our staff have CPR/First Aid training and have all passed a police background check.

What kinds of physical activity will kids do?

We encourage our campers to participate in the various team sports at camp, like road hockey, soccer, and volleyball. We also have individual as well as more leisurely activities that campers can participate in, like catch, frisbee, and a number of other activities that will get them moving!

If my child joins camp in the middle of the summer, will they still be able to make friends?

The STEAM Project ensures a smooth transition between each new session. At the beginning of each session, cabin groups will play a variety of ice breaker games to get to know each other’s names, find out interesting things about one another, and help campers begin to build new friendships.

What is your cancellation policy?

In-Person Summer Camp 2022 Cancellation Policies
Full Refund No Refund Credit
Cancellation until April 1, 2022 Deposit & summer camp fees REFUNDABLE ($50 service charge will apply)
Cancellation after April 1, 2022 Camp fees are NON REFUNDABLE
After April 1, 2022 (Government shut down due to COVID-19) Camp fees REFUNDABLE for unused days/sessions if government does not allow camps to open OR camps shut down mid-season due to COVID-19
Shortening enrolment dates after payment has been made in full Credit for the unattended sessions that can be used for the following camp season
Days missed for any reason other than a positive case of COVID-19 Camp fees for missed sessions are NON REFUNDABLE
Days missed due to a positive case of COVID-19 Credit for the unattended sessions that can be used for the following camp season

a) Your deposit and any summer camp fees are refundable if we cannot confirm your application.

b) Up until April 1, 2022, your deposit and summer camp fees are refundable. 

c) After April 1, 2022, camp fees ARE NOT refundable. However, an exception will be made, and camp fees will be refunded in full, if the government does not allow camps to open OR shuts camps down mid-season due to COVID-19.

d) Sessions may be moved within Summer 2022 at no extra cost as long as there is space available. Extending your child(ren)’s number of weeks at camp (example: extending from 2 to 4 weeks) will be subject to availability and will incur the fees that are in effect at the time of change. 

e) Shortening your child(ren)’s enrolment dates (example: shortening your sessions from 3 sessions to 2 sessions) after payment has been made in full will result in a credit for the unattended sessions that can be used for the following camp season. Credits do NOT apply to full cancellations.

f) Our fees are for a personal reservation for a specific period and not a day by day fee. We therefore will not refund fees for days missed for any reason, other than for a positive case of COVID-19 as stated above in item (a). Days missed cannot be made up. 

g) Once your child(ren)’s camp has begun as per their enrolment, camp fees are NOT REFUNDABLE.

h) Refund requests are made in writing or by e-mail to the Camp Director(s).

i) All refunds will be issued after September 1, 2022 within 30 days.

In-Person Courses

Can I book a tour of the space?

Yes. Give us a call at (289) 819-0178 or send us an email at office@thesteamproject.ca to schedule a time that works for you.

Do you offer free trials?

We offer free trial classes for new families who are curious about our programs. Please contact us at office@thesteamproject.ca to arrange a free trial class.

What is a Makerspace?

A makerspace is any workspace where people can learn, tinker, and create with a wide range of access to tools, activities, and materials.

How many kids are in a class?

For our in-class programs, we keep class sizes of 5-7 children

What is the instructor to student ratio?

We maintain a 1:3 instructor to student ratio to ensure students receive adequate supervision and ample one on one time with instructors.

What is your cancellation policy?

In-person Classes Cancellation Policies
Full Refund No Admin Fee Credit
Cancellation due to low enrolment X X
Cancellation before the start of class due to COVID-19 lockdown X X
Cancellation any time before the start of the second class X X
Cancellation after classes start due to Government lockdown *Prorated refund for remaining sessions X
Cancellation after classes start due to concerns Prorated credit for unused class(es)
Missed classes due to symptoms or positive case of COVID-19 Prorated credit for unused class(es)

Virtual Courses

Do you offer free shipping?

Yes, we offer Canada-wide free shipping for our virtual kit materials.

Do kits come with everything we need?

Yes! Our kits come with everything you’ll need for your child to complete the project and all the lessons.

Do your classes have live instruction?

Yes, all of our classes are offered with live instruction.

Do you offer free trials?

We do our best to make sure you are satisfied with your experience with us. If your child does not enjoy the first class, please notify us of your intent to cancel before the start of the second class. We will provide you with a return shipping label, and once we receive your returned kit, we will issue a refund to your original method of payment.

How many kids are in a class?

For our virtual programs, we keep class sizes of 8-10 students

What is the instructor-to-student ratio?

We maintain a 1:5 instructor to student ratio in our virtual programs to ensure students receive ample one on one time with instructors.

What is your cancellation policy?

Virtual Programs/Courses/Camps Cancellation Policies
Full Refund Credit
Cancellation due to low enrollment X
Cancellation 3 weeks before program start date X
Cancellation within 3 weeks of program start date X

Special Events

What activities do you offer for adults?

We welcome people of all age groups to continue learning and creating with us. Our current opportunities include corporate events and adult workshops. Follow us on social media and sign up for our newsletter to stay updated with the latest events!

Employment & Volunteering

How can I get involved?

We’re always looking for energetic and passionate individuals interested in STEAM to help run our programs and events. Check out our work with us page to learn about how you can be involved.

Can I do my volunteer hours at The STEAM Project?

We are happy to provide volunteer hours to any of our student volunteers. However, since The STEAM Project is not a non-profit organization, schools may not accept the volunteer hours you complete with us. We would recommend checking with your school administration beforehand.

To read more about what volunteers do at The STEAM Project, please check out our volunteer page.

Online Store

What is the return policy for store items?

We accept returns on physical store orders if the items are unused and not damaged. Returns must be made within 30 days of purchase for a full refund. All return shipping costs are the responsibility of the customer.

Returns will be accepted here:

The STEAM Project
ATTN: RETURNS
561 Edward Avenue (Unit 1)
Richmond Hill, ON L4C 9W
Canada

Return packages must include:

  • Return details: order number, account name, reason for return
  • Items in original packaging and in original condition

Returns are not accepted for digital downloads and files.

How do I access my digital download files?

Digital download files are immediately available after purchase on the order confirmation screen.
The download files can also be accessed from your “My Account” portal, as well as through the confirmation email.

If you need additional assistance locating your digital download file, please contact us at office@thesteamproject.ca

Speak with a STEAM and Robotics Program Advisor

Still, have questions about our STEAM programs? Fill out this form and a Program Advisor will reach out at a time convenient for you.

Want to speak to a Chinese-language program advisor instead? Contact us on WeChat here: